CANCELLATION POLICY

Of course, we hope you can join us for your well-deserved holidays. However …

 

Cancellations made within 30 days before the agreed arrival incur a penalty of 80 % of the total booking amount. In the event of a cancellation on arrival day, no-show or early departure the full price will be charged.

The right to withdraw (cooling-off period) established in § 18, section 1, n. 10 FAGG (Austrian Law on Online and Distance Selling) shall not apply. 

Any agreement with Kaiserlodge shall be governed by and construed in accordance with the provisions of the “Allgemeine Geschäftsbedingungen der Hotellerie 2016” (General Terms and Conditions for the Hotel Industry).

We recommend you take on a travel cancellation insurance, which covers all losses and penalties arising from a cancellation due to an accident or illness before or during the stay: http://start.europaeische.at/hospr?AGN=10019856

If you have any questions, do not hesitate to contact us. You can call us from 7.00 am to 10.00 pm on the number +43 535 844 300. Outside these times you can send us an email to the address: info@kaiserlodge.at