CANCELLATION POLICY

Of course, we hope you can join us for your well-deserved holidays. However …

 

Summer bookings 2020 are 100% free of cancellation charges until 1 day before arrival. Postponements of your summer holiday are possible at any time free of charge. Deposits will be issued as vouchers or returned.

Winter bookings 2020/21 & summer bookings 2021 are 100% free of cancellation charges until 7 days before arrival. Postponements of your summer holiday are possible  free of charge until 7 days before the arrival. Deposits will be issued as vouchers or returned.

 

For bookings outside of this period: we have to charge 80% of the arrangement price in case of a short-term written cancellation (from 30 days before arrival) and 100% in case of early departure or cancellation on the day of arrival.

The right to withdraw (cooling-off period) established in § 18, section 1, n. 10 FAGG (Austrian Law on Online and Distance Selling) shall not apply.

Any agreement with Kaiserlodge shall be governed by and construed in accordance with the provisions of the “Allgemeine Geschäftsbedingungen der Hotellerie 2016” (General Terms and Conditions for the Hotel Industry).

We recommend you take on a travel cancellation insurance, which covers all losses and penalties arising from a cancellation due to an accident or illness before or during the stay: http://start.europaeische.at/hospr?AGN=10019856

If you have any questions, do not hesitate to contact us. You can call us from 7.00 am to 10.00 pm on the number +43 535 844 300. Outside these times you can send us an email to the address: info@kaiserlodge.at